Personal Data Protection

Panda95 Privacy Policy – Your Personal Data Protection

Panda95 is committed to protecting the privacy and personal data security of every member. This policy transparently explains how we collect, use, store, and protect your information.

Updated: 1 January 2026

Panda95 Privacy Commitment

Six core principles at the heart of your personal data protection on our platform.

Advanced-Level Encryption

All personal data and financial transactions are protected using the same 256-bit SSL encryption employed by leading banking institutions. Your data remains inaccessible to unauthorised parties at every stage of processing.

Not Sold to Third Parties

Panda95 has never and will never sell, rent, or share members' personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you — we are only its responsible custodian.

Full Control in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time. panda95 provides a simple and transparent process for you to manage your own data rights.

Secure Data Storage

Personal data is stored on servers protected by multi-layered access controls, 24/7 monitoring, and regular secure backups. Our infrastructure is independently audited to ensure security standards are consistently maintained.

Full Transparency

Panda95 clearly explains what data is collected, why it is needed, and how long it is retained. There is no hidden data collection or undisclosed purpose — we believe transparency is the foundation of genuine trust.

Immediate Breach Notification

In the event of any security incident involving your data, panda95 will notify you within the stipulated timeframe via your registered email, along with details of the remedial actions taken and in progress.

Content
1 Introduction 2 Data Collected 3 Purpose of Data Collection 4 Legal Basis 5 Data Sharing 6 Cookies & Tracking Technologies 7 Retention Period 8 Your Rights 9 Data Security 10 International Data Transfers 11 Children 12 Contact Us
This Privacy Policy describes panda95's data protection practices and applies to all information collected through the panda95.vu platform, the panda95 mobile app, and our official communication channels. Please read it carefully before using our platform.

1. Introduction

Panda95 understands that privacy is a fundamental right of every individual. As a responsible online gaming platform, we take every aspect of our members' personal data protection seriously — not merely to comply with applicable laws, but because we genuinely value the trust you place in us.

This Privacy Policy ("Policy") describes how panda95 ("we", "Platform") collects, uses, processes, stores, and protects your personal information ("you", "member") when you use our services. It also outlines your rights as a data subject and how to exercise them.

By registering or continuing to use the panda95 platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.

2. Personal Data We Collect

Panda95 only collects data that is strictly necessary for platform operations and delivering quality service to you. Below is a summary of the data categories we collect:

Data Categories Example Information Collection Method
Identity Full name, date of birth, IC/passport number Registration & KYC
Contact Email address, phone number, residential address Registration & profile
Financial Bank account details, transaction records, deposit/withdrawal history Platform transactions
Technical IP address, device type, browser, operating system Automatic during use
Usage Game history, bets, game preferences, session duration Automatic during gameplay
Communications Support chat records, emails, feedback Support interactions
We do not collect sensitive information such as biometric data, political views, religious beliefs, or medical records unless specifically required by law or a relevant regulatory body.

3. Purpose of Data Collection and Processing

Personal data collected by panda95 is used for the following purposes:

  • Account management — registration, identity verification, login, and member profile updates.
  • Service delivery — enabling you to access and use games, make deposits, process withdrawals, and use all platform features.
  • Legal compliance — fulfilling KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting obligations to relevant authorities.
  • Platform security — detecting and preventing fraud, illegal activity, account abuse, and cybersecurity threats.
  • Customer support — resolving enquiries, complaints, and technical issues more efficiently and effectively.
  • Service improvement — analysing usage patterns to improve the user experience, platform performance, and game offerings.
  • Marketing communications — sending promotional information, exclusive offers, and platform updates, subject to your communication preferences.
  • Responsible gaming — monitoring betting patterns to identify signs of problem gambling and provide appropriate assistance.

4. Legal Basis for Data Processing

Panda95 processes your personal data on valid legal bases in accordance with applicable data protection legislation. These bases are:

  • Contract performance — processing required to provide the services you have requested, including account management and transaction processing.
  • Legal obligations — processing required to comply with applicable laws and regulations, including AML and KYC requirements.
  • Legitimate interests — processing for platform security, fraud prevention, and service improvement purposes, where our interests do not override your fundamental rights.
  • Consent — for certain marketing communications and non-essential cookie usage, we will obtain your consent in advance and you may withdraw it at any time.

5. Data Sharing with Third Parties

Panda95 does not sell your personal data to any third party. However, in the course of platform operations, we may share your data with the following categories of recipients, under strict controls:

  • Payment providers — to process your deposits and withdrawals via authorised payment gateways. These providers are bound by strict confidentiality agreements.
  • Game providers — the minimum information required to activate and verify your gaming session with game software providers that partner with panda95.
  • IT service providers — companies providing technical infrastructure, cloud services, and cybersecurity support for our platform.
  • Statutory authorities — when required by law, court order, or a legitimate regulatory body. We disclose only the minimum information necessary.
  • Analytics partners — aggregated and anonymised data for platform analytics and service improvement purposes only.
Our Commitment: All third parties receiving your data are bound by data processing agreements and are only permitted to process your data in accordance with panda95's instructions for specified purposes.

6. Cookies and Tracking Technologies

The panda95 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:

  • Essential Cookies — required for core platform functions such as login authentication, session security, and platform stability. These cookies cannot be disabled.
  • Performance Cookies — collecting anonymised information about how you use the platform to help us identify technical issues and improve performance.
  • Functional Cookies — storing your preferences such as language, display settings, and game choices so you do not need to reconfigure them each time.
  • Analytics Cookies — helping us understand overall usage patterns for strategic planning and product development purposes.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect platform functionality. Visit your account settings page to manage non-essential cookie preferences.

7. Data Retention Period

Panda95 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The general principles of our retention periods are as follows:

  • Active account data — retained for the duration your account is active, plus the period prescribed by law after account closure.
  • Financial transaction records — retained for a minimum of 7 years in accordance with applicable financial and AML legal requirements.
  • KYC records — retained for a minimum of 5 years after the business relationship ends, or longer if required by the authorities.
  • Support communication logs — retained for 2 years from the date of last interaction.
  • Technical and log data — retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be personally associated with you.

8. Your Rights as a Data Subject

As a panda95 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

1
Right of Access

You have the right to obtain a copy of the personal data we hold about you, including information on how it is used.

2
Right to Rectification

You have the right to request correction of inaccurate or incomplete data via your account profile page or by contacting support.

3
Right to Erasure

You may request deletion of your data under certain circumstances, subject to applicable legal retention obligations.

4
Right to Restriction

You may request that we temporarily restrict the processing of your data while a dispute or review is in progress.

5
Right to Data Portability

You have the right to receive your data in a machine-readable format and transfer it to another service provider.

6
Right to Object

You may object to the processing of your data for direct marketing purposes or on the basis of legitimate interest in certain circumstances.

To exercise any of the above rights, please contact our Data Protection Officer via email [email protected] or via the platform's Live Chat. We will respond to your request within 30 business days.

9. Data Security Measures

Panda95 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encryption of data at rest (data-at-rest encryption) for all sensitive information stored in our database.
  • Role-based access control — only staff who require the data for their specific duties are granted access, with a full audit log maintained.
  • Two-factor authentication (2FA) for all internal systems and member accounts that have this feature enabled.
  • Continuous security monitoring using intrusion detection systems (IDS) and real-time threat monitoring tools.
  • Regular security audits by independent cybersecurity firms to identify and address potential vulnerabilities.
  • Incident response plan that has been regularly tested to ensure a swift and effective response in the event of a security incident.
Important Notice: While we implement best-in-class security measures, no system is 100% foolproof. Members are also responsible for safeguarding their own passwords and devices. Never share your login credentials with anyone.

10. International Data Transfers

In the course of its operations, panda95 may transfer your personal data to servers or processing facilities located outside your country. When such transfers occur, we ensure adequate protection through the following mechanisms:

  • Standard data transfer agreements compliant with international data protection legislation.
  • Careful selection of data processing partners operating in jurisdictions with equivalent or higher data protection standards.
  • Data protection impact assessments (DPIA) conducted before any large-scale cross-border data transfers are carried out.

By using the panda95 platform, you understand and agree that your data may be processed outside your country, with the safeguards described above.

11. Children's Privacy

The panda95 platform is strictly for users aged 18 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.

If we discover that personal data of an underage individual has been collected without our knowledge — for example, through registration using false information — we will promptly delete that data and terminate the associated account.

Parents or guardians who believe their child has registered on our platform without permission are requested to contact us immediately at [email protected] for immediate action.

12. Contact Us & Policy Amendments

If you have any questions, concerns, or complaints regarding this Privacy Policy or panda95's data protection practices, you may contact us via:

Panda95 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members via their registered email or in-platform notification at least 14 days before taking effect.

This Privacy Policy is effective from 1 January 2026. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.

Your Data is Safe. Your Game is Fun.

Panda95 protects your privacy with the latest encryption technology. Register today and enjoy a safe, fair, and entertaining gaming experience with our loyal member community.

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